Privacy Policy

1. Contact details

Data Controller
The data controller responsible for the processing of personal data on this website is:

Tenco DDM BV
Seinhuisstraat 3/bus8
3600 Genk
Belgium

VAT: BE 0553.480.911
sales@tenco-ddm.be

Data Processor
This website is developed and maintained by:

Applic Group BV
Draakstraat 37
2000 Antwerp
Belgium

VAT BE 0849.964.874
info@applicgroup.com

2. What personal data we process

Depending on the website’s features, we may process the following types of personal data:

  • Name, email address, phone number
  • IP address, browser, device and session data
  • Billing and shipping details (including VAT number*)
  • Payment data (if applicable)
  • Content submitted via contact forms
  • Behavioral and usage data (via analytics and marketing tools)
  • VAT numbers may be personal data in case of sole proprietorships.

3. Technologies and third parties

CookieYes

We use CookieYes to comply with cookie laws. It presents a banner and records visitor choices in accordance with GDPR.

Fathom Analytics

We use Fathom for privacy-friendly analytics. This tool does not use cookies and does not collect personally identifiable information.

Google Fonts

We use Google Fonts for consistent typography. These are loaded externally and share the user’s IP address with Google.

Google reCAPTCHA

Used to prevent spam in forms. It analyzes user behavior, including IP address and interaction patterns.

Contact Forms (Avada Forms, WPForms, etc.)

Information submitted via contact forms (name, email, message) is used to process your inquiry.

Social Sharing Buttons (Facebook, LinkedIn, X, etc.)

Some pages include social sharing buttons. These may set third-party cookies, even without interaction. If you are logged into a platform, your visit can be linked to your social media profile.

4. Purposes of processing

We process personal data for:

  • Delivering our services or products
  • Client management, invoicing, and support
  • Site performance and analytics
  • Marketing and remarketing (with consent)
  • Compliance with legal obligations

5. Your rights

You have the right to access, correct, delete, restrict or object to processing of your personal data. You can also request data portability or lodge a complaint with the Data Protection Authority.

6. Retention periods

We retain personal data no longer than necessary for its purpose, unless legally required otherwise.

7. Security

We implement appropriate technical and organizational safeguards to protect your data from loss or misuse.

8. Changes

We may update this policy from time to time. The latest version is always published on this page.